AARP Travel Center Reviews and Complaints

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AARP Travel Center Reviews

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  • Don't Use AARP Travel - They are a Rip-Off

    I recently booked seven (7) hotels for a total of twelve (12) nights through AARP Travel/Expedia. It was a terrible experience. I was charged immediately upon reservation confirmation for each of these rooms. I would not have gone through AARP Travel/Expedia had I known that I would be charged immediately. Why would I want to pay in advance and have them use my money for three months? In fact, there were several hotels that had even better benefits (than AARP) with prepayment. Booking through AARP Travel/Expedia provided no benefits to me. I cancelled AARP Travel/Expedia... More...
    HonoluluDave's Picture   HonoluluDave    0 Comments   Comments
  • Worst Customer Service

    I was given a $50.00 credit because of problem I had booking a hotel reservation. On July 16th 2013 I went to make another hotel reservation and wanted to use my credit. I was on the phone for 1 hour and 4 agents and no one was able to help me. The last agent got all the way to payment information when she told me she couldn't apply the credit. At that point I gave up. I feel that I was given the credit as a scam. I will never use AARP Travel center or Expedia. To everyone who is thinking about using either of these companies please think twice because the only thing you will get... More...
    Jazzi's Picture   Jazzi    1 Comments   Comments
  • super horrible RV Service at RV City, Huachuca City

    My daughter and son-in-law were really treated horribly at RV City in Huachuca City, AZ. They live in their RV and have for 3 years. They purchased a new RV at this RV dealership/service business called RV City. They also purchased an AC, dome satellite, and hundreds on service, parts, and accessories over the past. At least 75,000 +. There last experience was their last experience!!!! These people made them wait 2 months to replace their blackwater tank. Carriage agreed to cover the costs. After my daughter and her husband had to live (full time) in their RV for 2 months, without a... More...
    (Repair Services)
    patsylake's Picture   patsylake    1 Comments   Comments
  • AARP travel center cheated seniors

    AARP cheated seniors 8/3/2010 I booked four hotel rooms (Motel 6, in Lodi, California) on July 21,2010 through the AARP Travel Center. It charged my credit card total $295. (Each room: $68 + tax $5.75=73.75 per night) Strange enough, the AARP never sent to me via email a booking conformation, nor any sale slip or receipt. I downloaded from the web site a “cost summary”. When our 8 travelers arrived at Motel 6 in Lodi, we found that the regular rate for rooms we booked is $49.05 ($45+tax 4.05). The manager of the motel said he doesn’t know... More...
    jialin's Picture   jialin    0 Comments   Comments

AARP Travel Center Comments

abdallahou says: (4 years ago)
Subject: Re: Requested Email: Flight Cancel - Itin: 11845803572 - Case ID : [REQ:S-85877881]
I have been going through this with their customer service for almost 2 weeks. I was trying to use a credit of almost $2000 to book a flight. They quoted $4019 per passenger if I want to use my credit. However, as per their website, the cost is $2341.10 per passenger. This almost half of that quoted if I want to use the credit. I think it is unethical especially when it comes from the AARP which is supposed to help and protect our retired citizens. They do not return my inquiries any more. I agree with previous reviews, their customer service needs to be abolished.

jackjrich says: (4 years ago)
I am a breast cancer survivor twice over with my 3rd surgery scheduled for Nov.3rd, off on medical leave due to symptoms/side effects of past surgeries/chemo/cancer treatments.
Our wedding anniversary was Oct 17, we saved for a motel and tickets to a concert in Mt.Pleasant MICHIGAN.
It was thought we acquired a great deal on a room in Mt Pleasant MI at a Best Western under 'Flexible Rate*Best Least Restrictive' with our AARP discount- we are members and pay our dues.
We arrived at our motel after traveling from our home in Grand Rapids MICH. Upon check in we were told that our room was booked at Best Western in TEXAS! Our orginal rate could not be honored,and the hotels there were booked-save for 1 room at the Best Western there for $159.07!
The front desk told us this has happened to his customers already a few times, and upon calling Texas to see if we could cancel or remedy , the front desk there,Jill,informed us it was out of their hands, and this had happened in vice versa between Mich and Tx several times !
We called Expedia/AARP travel imploring for help in this situation, seeing it was becoming a common mistake in booking, and were placed on hold, and rerouted for approx. an hour.
We were told no discount, no refund,no honoring,no canceling, it was totally OUR fault! We were told that the hotel must have been checked further down the drop down list online ( Mt Pleasant Mi is the FIRST on the list ) and that comformation confirmed that we KNEW the booking was in Texas (addresses are in VERY SMALL print, and the headers we see for both Michigan and Texas reads "Mt.Pleasant Inn" and "Mount Pleasant (Mount Pleasant)" no location on headers )
Not only did the original rate of approx.$68.00 come out of our pockets, but then an add of $159.07 for another room where we could PHYSICALLY stay! Being an AARP Member and using Expedia to us was something we trusted,and we were quite sure that we would be aided, and are severely disappointed that no aid was given not offered. Not to mention that now, all these extra expenses are harming us, and put us back a good bit. Something that we had been looking forward to, a reason to celebrate,and a short get away from life at the homefront was injured.
Where is the helping hand, the understanding, the real customer service that keeps good standing between AARP/Expedia and their clients? Especially since this is a reoccurring problem in booking Mt.Pleasant Best Western.
We ALL are only human.
This must be rectified and made good on AARP/Expedia`s part in what both the Front Desk`s in Michigan and in Texas are calling an online 'glitch', in making the booking locations clearer and bolder, and by providing better customer service, and policies.
It`s a shame this had to happen to us,and other customers before us.
Amanda and Jack Richards in MICHIGAN.

bowbay says: (5 years ago)
I booked a room for 2 days, 7/28 and 7/29 at Sheraton Hotel San Rafael, CA and prepaid $300.38 for the room. The Itinerary number is 11875239810. When I showed up at the hotel at 7pm, I was told there was no room available. The hotel manager told me that my reservation was canceled by AARP Travel. However AARP Travel rep in India told me the reservation was canceled by the Hotel, not AARP travel. I ended up getting a single room at Marriott Courtyard for a family of 6 at 10pm. The vacation was a total disaster. I shall never book travel reservations through the AARP travel site! A costly mistake in saving 10% of the hotel room shall not be repeated again.

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