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AARP Travel Center Complaint - super horrible RV Service at RV City, Huachuca City
AARP Travel Center Complaint

AARP Travel Center Complaint

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super horrible RV Service at RV City, Huachuca City


My daughter and son-in-law were really treated horribly at RV City in Huachuca City, AZ. They live in their RV and have for 3 years. They purchased a new RV at this RV dealership/service business called RV City. They also purchased an AC, dome satellite, and hundreds on service, parts, and accessories over the past. At least 75,000 +. There last experience was their last experience!!!! These people made them wait 2 months to replace their blackwater tank. Carriage agreed to cover the costs. After my daughter and her husband had to live (full time) in their RV for 2 months, without a toilet, using the park's public toilet down the street, they could just not do it anymore. They had to call RV City over and over and heard excuse after excuse week after week, for 2 months. What occurred after that was extremely deceptive on RV City's part. She confirmed with Carriage that the repair was covered. Carriage confirmed with RV City that the repairs were covered. Finally, RV City repaired the blackwater tank. Took them less than a day. When my daughter and her husband went to get the RV, they were told by the service manager and the owner that they had to pay RV City $2,400 on the spot or they could not get their home. RV City told them that they did not want to wait to be paid by Carriage therefore my daughter and husband would have to pay the bloated, inflated, invoice immediately. So... a blackwater tank that cost $160.00 was turned into a $2,400. charge. Of course my kids did not have that kind of money. My daughter asked if she could at least retrieve her medication, clothes, and some food from RV. She was told no! Luckily I was visiting nearby. My daughter was horrified. My husband and I went down to pay the outrageous invoice and at first RV City denied to take our charge card. They demanded CASH!!!!!! Who carries $2,400.00 in cash, on a Saturday????? Well the Cochise County Sheriffs were called and RV City had to take our charge card. My daughter and husband will be trying to pay us off for at least a couple of years. A reputable dealer would have dealt directly with the manufacturer for repairs that were confirmed to be covered. A reputable dealer would not have deceived a loyal customer about their plans to charge the customer directly for covered costs. And to leave them without a place to live, eat, etc. until this ridiculous amount was paid, was inexcusable. Don't be taken advantage of by RV City! If you walk on the lot, you WILL be taken advantage of.


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Comments


thetrurh says: (6 years ago)
 0
This claim is false, your daughter was told by carriage that they would cover what carriage considered was enough time 2 hours, with the amount of work this took carriages time estimate was wrong. The customer was responsible for parts and any extra time or materials. When your kids came to get the unit your son in law was rude and would not listen and tried to break into the unit, the reason we did not want to take your card is that your son in law stated that he would use a card and stop payment on the card or check once he left the property.




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