AARP Travel Center Reviews and Complaints All Reviews

bowbay's Picture Comment by bowbay  0

User comment:

I booked a room for 2 days, 7/28 and 7/29 at Sheraton Hotel San Rafael, CA and prepaid $300.38 for the room. The Itinerary number is 11875239810. When I showed up at the hotel at 7pm, I was told there was no room available. The hotel manager told me that my reservation was canceled by AARP Travel. However AARP Travel rep in India told me the reservation was canceled by the Hotel, not AARP travel. I ended up getting a single room at Marriott Courtyard for a family of 6 at 10pm. The vacation was a total disaster. I shall never book travel reservations through the AARP travel site! A costly mistake in saving 10% of the hotel room shall not be repeated again.

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